Recruiting Customer Service Supervisor (Medical project) at DIGI-TEXX VIETNAM 2024

Location

Ho Chi Minh

Benefits

Responsibility

Act as the main contact point for our client.
Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.
Oversee and track project timelines, deliverables, and milestones.
Update and maintain the knowledge center with relevant information and documentation.
Collect, analyze, and interpret data for reporting purposes.
Prepare and present reports and findings to the client.
Collaborate with internal teams and external partners to resolve issues as quickly as possible.
Ensure seamless coordination across departments to support project goals.
This position will assist to handle the enquiries via the various channels and platforms

Salary & Bonus:

Benefits package:

100% salary and annual leave in probation period
PTO per year: 12 days annual leave + 2.5 days off for women in their period
Participation in social insurance with 100% base salary
Premium healthcare insurance after probation
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
Internal activities and clubs: Company trip, team building or year-end party, happy Halloween, sports day, football club, badminton club, etc.
Gift for Tet holidays, Women’s days, birthday, wedding, child birth, etc.
Professional and diversity working environment.

Requirements

2-3 years of experience in project coordination or a similar role.
Strong data collection and analysis skills.
Experience in Customer Service or related fields.
Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
Ability to work in a dynamic and fast-paced environment.
Knowledge of the medical/healthcare field is a strong plus.