Customer Service Supervisor (Medical project)

Job Description

Responsibility

• Act as the main contact point for our client.
• Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.
• Oversee and track project timelines, deliverables, and milestones.
• Update and maintain the knowledge center with relevant information and documentation.
• Collect, analyze, and interpret data for reporting purposes.
• Prepare and present reports and findings to the client.
• Collaborate with internal teams and external partners to resolve issues as quickly as possible.
• Ensure seamless coordination across departments to support project goals.
• This position will assist to handle the enquiries via the various channels and platforms

Salary & Bonus:

• Base salary: competitive salary
• 13th-month salary
• Yearly salary review in March, adhoc in September
• Performance bonus

Benefits package:

• 100% salary and annual leave in probation period
• PTO per year: 12 days annual leave + 2.5 days off for women in their period
• Participation in social insurance with 100% base salary
• Premium healthcare insurance after probation
• Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
• Internal activities and clubs: Company trip, team building or year-end party, happy Halloween, sports day, football club, badminton club, etc.
• Gift for Tet holidays, Women’s days, birthday, wedding, child birth, etc.
• Professional and diversity working environment.

Job Requirement

Requirements

• 2-3 years of experience in project coordination or a similar role.
• Strong data collection and analysis skills.
• Experience in Customer Service or related fields.
• Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
• Ability to work in a dynamic and fast-paced environment.
• Knowledge of the medical/healthcare field is a strong plus.