Customer Service Supervisor

Job Description

- Supervise all activities at Cobi Towers’ Information desks and maintain the excellence of services delivered to tenants and customers

- Record and attend to all tenants’ requests, suggestions and complaints promptly and efficiently. Response to concerns of all tenants/ customers in a friendly and professional manner.

- Supervise and manage performances of Customer Service Staff to ensure staff response in a professional, competent and friendly manner to the needs of tenants, customers and visitors.

- Maintain order and cleanliness in the lobbies and main entrance areas of Cobi Towers.

- Perform daily patrol of the Towers’ lobbies, ground floors’ common areas such as corridors, restrooms, pantries to check and ensure good cleanliness as well as Safety and Security of the ground floor areas.

- Conduct regular check basic knowledge about the Towers of service providers’ staff to ensure that all Cleaning, Security staff are knowledgeable of basic information and be able to answer and assist customer, visitor when being asked.

- Review Customer Service logbook, visitor logbook, etc. on a daily basis and update Operation Manager/ Property Manager any matters that may affect to the satisfaction of tenants, customers and visitors.

- Prepare and submit Customer Service reports relating to tenants’ activities including all requests, complaints, complement, operation, events, visitors, etc.

- Inspect vacant premises to ensure they are always in good and tenantable conditions.

- Maintain good relationship with all tenants, customers of Cobi Towers.

- Attend the meetings and inspections of the government officers including fire police, local police, environment police, etc. as required by Operation Manager/ Property Manager.

- Assist Operation Manager/ Property Manager in organizing and arranging for the emergency drills and plans such as fire drill, infectious diseases, etc.

- Assist Operation Manager/ Property Manager to modify/ adjust the standard, procedures, guidance for all departments under operation department and ensure the procedures are up to date.

- Negotiate with all service providers/contractors in renewal of term contracts as assigned.

- Call for quotations and purchase spare parts, equipment, stationery, etc.as required by Operation Manager/ Property Manager. Execute other tasks as assigned by Operation Manager/ Property Manager.

Job Requirement

Education Level Required: Diploma Degree or above.

Professional designations: Operation/ Property Executive in Operation Management/ Property Management Department of Office Buildings/ Shopping Malls (from or above 3 years of experiences).

-          Demonstrate good verbal and written English skills.

-          Demonstrate good communication skills.

-          Have a teamwork spirit and strong work ethics.

-          Possess an ability to work in a fast-paced, dynamic team environment.

-          Be willing to learn new functions, procedures and recognize opportunities to improve.

-          Ability to prioritize, planning skills, well-organized, multitasking.

-          Presentation skills, Complaint handling skills.

-          Ability to analyse situations, evaluate alternatives and come up with workable solutions. Be creative, enthusiastic, responsible and have “can-do” attitude.