Customer Service Team Leader - App Social Video

Job Description

• Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
• Ensure that all services are delivered within the framework's core values and in line with existing policies and procedures
• Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.
• Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.