Customer Services Executive (Logistics & Freight forwarder)

Job Description

JOB PURPOSE

• Responsible for providing exceptional customer service to clients involved in the shipment of goods.
• Act as the primary point of contact for clients, ensuring their needs are met and any issues are resolved in a timely and efficient manner.

PRINCIPAL JOB ACCOUNTABILITIES

• Customer Service and Sales Support,
• Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport,
• Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse, sales representatives, and oversea agent offices,
• Answer phone calls, respond to emails from customers, follow up and handle customer enquiry,
• Use and maintenance of internal freight system:

- Create potential customers and build database based on information provided,

- Draft quotes, follow-up customer’s feedback on proposals generated,

- Creating and managing orders for new shipments,

- Creating import and export FCL, LCL, and Air forwarding jobs,

- Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents,

- Lodging Sea Cargo, Export Customs Manifest, PRA,

- Sending documents to brokers for Import Clearance, EDN request for Export Clearance

- Sending cartage advise, EDO, and other necessary documents to transport,

- Coordinate cartage with transport and customer,

- Monitor customs clearance, follow up on missing documents and requirements to complete clearance,

- Send invoices to the customers once costing is approved and follow-up payment,

- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line,

• Other ad-hoc duties when being assigned