Customer Support Executive

Job Description

What we expect you to perform

• Receive requests and answer questions from customers through freshdesk, skype, live chat
• Support to handle problems arising when customers install and use Shopify Theme
• Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
• Updates to customers on the status of processing requests
• Advise customers on solutions when using eCommerce and Shopify
• Work with various teams
• Conduct other tasks assigned

To be a BSSer, you will have

• Salary: 8-15M (Review every 6 month).
• Performance bonus, seniority bonus, birthday gift
• Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
• Opportunities to be promoted to Support Leader/Business Analyst
• Trained by 6+ year experienced ecommerce expert/specialists
• Work with 100% foreign. Exposed to the latest technology and eCommerce trend
• Monthly in-house coaching and mentor programs
• Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game…
• At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
• The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
• Office with a great view from the 18th floor and creative workplace design
• Working hours are 5 days/week
• Other benefits according to the provisions of the Company and the Labor Cod