29/04/2024
Permanent
8 Mil - 12 Mil VND
1 - 3 Years
Experienced (Non - Manager)
22/05/2024
Customer service will provide the greatest customer care by reaching out to and staying in touch with customers on time, as well as delivering accurate and competent solutions. Maintaining customer satisfaction at the same time.
Handling issues raised by the customers relating to products, orders, production and delivery information, or technology matters.
Implementing omnichannel support to provide timely and effective assistance for customers.
Negotiating or closing deals, cooperating with customers to resolve issues, and handling complaints or objections.
Working closely with other departments within the company to provide satisfying customer service.
Updating the latest news about products, shipping services, promotions, and marketing campaigns to the customers.
Understanding deeply the business model, services, systems, processes, and other aspects of e-commerce information to update and support the customer.
Being available for meetings beyond the regular working time with company partners and VIP customers.
Other tasks are assigned by the team leader.
Working hours: 15:00 p.m – 00:00 a.m, Mon to Fri (remote)
Age 22–25.
At least 01 year of work experience is required, and if you have experience in e-commerce or related fields, that would be an advantage.
Excellent knowledge of MS Office (Word, Excel, and PowerPoint).
Familiarity with CRM software and the basic technology base.
Excellent communication and interpersonal skills.
Can work under pressure, be responsible, patient, and well-organized.
Good communication skills in English (speaking and writing) and negotiation skills.
Willing to work evenings and weekends with OT fee.
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