Customer Technical Service Representative

Job Description

· Co-ordinate with related function(R&D,production,QC,sale..) to investigate product quality complaint.

· Follow up all products quality complaints in North area through Customer Relationship Management System (CRM)

· Performs technical scans and line audits, line trial of new product & technology at designated customers.

· Helps with process optimization to support customer aim to increase customer production efficiency, reduce NG rate/product cost.

· Align technical activities within allocated North territory in Viet Nam

· Provide the training to operator level at customer sites.

· Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

· Works closely with Country Technical Service Manager to ensure matrix structure operates efficiently.

· Manage and maintain all assigned CTS equipment’s in North area

· Proactively manages the costs to serve in accordance to the commercial’s demands.

· Reports on progress on a continuous base.