Doc & Customer Service - Hãng Tàu

Job Description

A successful Outbound Specialist, Operations tends to be knowledgeable about a wide range of businesses and market dynamics. The ideal candidate will also have good problem-solving skills in order to provide solutions and suggestions that increase profitability and efficiency.

• Provide assistance to customers with outbound shipments by informing them on schedule changes and resolving any other issues that arise.
• Verify outbound documents and shipments schedule, input data into the system, issue Bills of Lading to customers, and release cargo.
• Submit the e manifest to VN Customs, release the cargo booking, and send a pre-alert notification to overseas agents on time in order to meet the requirements of the client.
• Update the container loading list, check VGM/discrepancies, issue the debit and credit notes to the customer & overseas agent on a timely basis.
• Assist in uploading SI, issuing draft bill of lading, and revising bill of lading.
• Follow the berthing schedule, complete the loading list on time, and handle other tasks (if any) to ensure that the vessel loaded cargo on schedule.
• Follow up on demurrage, storage, and detention charges.
• Assist with specific shipment applications, such as flexi-bags and OOG items.
• Complete Weekly/monthly/quarterly/annual lifting reports for direct superior.
• Receive and react to consumer emails and phone calls promptly and accurately. Liaise with other departments on ad hoc requirements (if any).
• Perform any other duties assigned by the Manager.