Develop and execute data-driven online sales strategies, leading to sustained revenue growth by leveraging market trends and customer insights.
Spearhead a cross-functional team, optimizing e-commerce operations across key platforms (Facebook, Website, Zalo, Hotline), enhancing user experience, website functionality, and customer support.
Collaborate closely with product teams to optimize online product assortments, pricing strategies, and seasonal promotions, ensuring alignment with customer demands and maximizing conversion rates.
Expand online sales channels, driving market penetration and engagement across emerging platforms to increase brand visibility and diversify revenue streams.
Manage and optimize end-to-end e-commerce operations, ensuring consistent monitoring and analysis of sales performance, promotions, and cost of goods sold (COGS) ratios to drive profitability.
Devise and implement targeted promotional strategies in alignment with overall business goals, focusing on efficient cost management (COGS and operating expenses) to achieve superior ROI.
Led cross-functional teams by identifying individual capabilities and effectively allocating tasks to maximize team productivity and performance in key operational areas.
Provide regular performance reports, assessing business results against KPIs, and track the progress of strategic projects, ensuring alignment with monthly, quarterly, and annual business objectives.
Proactively addressed operational challenges and customer service issues, ensuring seamless day-to-day e-commerce management and continuous improvements in service quality.
Job Requirement
- Strong knowledge and experience with sales operation, owned channels and ecom platform
- Strong planning, decision making and execution capability.
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