Ecommerce Operations Specialist (Retail)

Job Description

Category Performance Optimization:

• Analyze sales data and market trends to identify growth opportunities for assigned product categories.
• Work closely with cross-functional teams to optimize product mix and pricing strategies.

Campaign Management:

• Plan, execute, and evaluate promotional campaigns to boost category performance, especially during peak seasons and sales events.
• Collaborate with the marketing team to create impactful campaign content and ensure seamless execution.

Supplier and Stakeholder Coordination:

• Maintain strong relationships with suppliers to secure the best terms for inventory procurement.
• Work with logistics and warehouse teams to streamline supply chain operations.

Inventory Control:

• Monitor inventory levels daily and ensure optimal stock availability across all channels.
• Develop and implement strategies to minimize overstock and prevent stockouts.

Data-Driven Decision Making:

• Generate regular reports on GMV, profit, and inventory metrics to provide actionable insights.
• Leverage analytics tools to evaluate the performance of new product launches and identify improvements.

System and Process Improvement:

• Identify and implement process improvements to enhance operational efficiency.
• Stay updated on e-commerce technology trends and recommend system upgrades when necessary.

Customer Experience Enhancement:

• Collaborate with the customer service team to address category-specific issues and improve buyer satisfaction.

Training and Development:

• Provide training and guidance to team members on category operations, tools, and best practices.

Job Requirement

• Bachelor degree or above, marketing and related majors are preferred
• Have more than 3 year of experience in the retail and e-commerce industry, and have experience in commodity operations such as beauty, home living, etc
• Have a relatively basic understanding of consumers and market insights
• Must be able to interpret e-commerce data and have solid basic e-commerce skills
• Have good communication skills and strong sense of responsibilit
• English must be good (Spoken, written). Mandarin is plus