Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Mechatronics Technical Support Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
Operations/Technical:
Collaborate with Asia regional team to drive the operational plan, oversees day-to-day operation activities such as manpower integration and contingency management of automotive device
Inventory controlling; Review and approve all vendor services and its related cost ensuring cost are being properly managed.
Monitor the health status of all products and prioritize the repair process when required
Recommend enhancements to improve systems performance
Customer facing and technical support:
Establish end-to-end service delivery for projects
Analyze and identify industry trends and customers need and provide feedback to improve the feasibility of new product development
Managing and solving technical issues faced by customers
Leadership:
Oversee installation technician team (fitment technician - must; software, hardware, embedded engineer - nice to have)
Provide products and systems training to internal employees (especially installation technician team) and customers when required
Lead the control room in long-term
Job Requirement
Requirement:
Bachelor's degree in engineering with a strong background in electronics/mechatronics/automation or relevant field.
Experience in M&E/Automotive/System Integrator (SI)/IoT/Electronics, or Mechatronics industries.
Electronics or Mechatronics experience is essential (in automotive/car sector is a huge plus)
Technical support and troubleshooting experience.
Excellent English and Vietnamese communication skills to work effectively with regional and local stakeholders, across departments and with clients.
Familiarity with SaaS platforms and IoT is a plus.
A valid car driving license is a plus.
Willingness to visit customer sites and undertake business trips
Work location
Ho Chi Minh
Tòa nhà TF Building | 408 Điện Biên Phủ, P.11, Quận 10
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