- Answer and address changes to customer demand
Follow standard operating procedures on late cancellations, addition to tenders, etc.
- Answer and respond to tracking requests from customers
Use HappyFox ticketing system to enter, maintain and track issues
- Use Mercury Gate (Transportation Management System) for tracking history and tendering information
- Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
- Provide professional summaries of customer related information for US ALS team
- Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
- Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
- Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver-facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
- Addressing truck breakdowns, arranging hotels when appropriate, etc.
- Demonstrate the company’s core and growth values in performance of all job functions