Handle export shipments and related activities (Bookings, BLs, Invoicing, AMS/ ISF/ ACI according to SOP required.
Problem Resolution – ensure issues are tackled immediately and escalate to Team Leader when there are potential costs impact and service issues.
Coordinate with vendors, carriers, freight forwarders and internal teams in providing seamless and quality service ensuring shipment arranged smoothly.
Keep stakeholders updated on shipment status and taking measures proactively to resolve the issues.
Cooperate with other teammates globally to serve the customers well according to SOP required.
Job Requirement
2-3 years of experience in a customer-facing position within international supply chain management.
Demonstrate a strong customer orientation, capable of engaging with customers and going above and beyond to address their inquiries and challenges.
Exhibit the capability to learn and utilize MS office and other fundamental applications.
Shown independence and initiative as a self-starter, while also maintaining strict adherence to process guidelines and protocol
Possess proficient written English skills and fair-spoken English proficiency.
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