Functional Test & Operations Support Specialist (Banking)

Job Description

Functional Test Preparation and execution:

• Prepare functional test cases for UAT to ensure the system meets the required specifications and functionalities.
• Collaborate with the project team to ensure UAT environments are set up and ready for testing.
• Document and maintain test cases, ensuring they cover all possible scenarios and edge cases.
• Execute manual test cases and record test results, identifying and reporting any defects or issues encountered during testing.
• Work closely with the IT development team and vendors to resolve any identified issues and retest fixes.

Other Test phases:

• Understand the integrations across systems and support end to end testing.
• Perform data reconciliation verifications after data migration.
• Verify the accuracy of new system reports generated.
• Work closely with downstream EDW team to support regression testing

System Demo Walkthrough:

• Attend 2-3 hours per day for system demo walkthrough with the vendor.
• Participate in approximately 20 sessions of system demo walkthroughs.
• Actively engage with the vendor during the walkthrough sessions, asking questions and providing feedback.
• Collaborate with the project team to ensure the system meets business requirements and aligns with the agreed-upon design.
• Document and communicate any issues or concerns identified during the walkthrough sessions to the project team

System Rollout:

• Support postproduction rollout and monitoring.
• Provide regular status updates on readiness to use system.
• Activity communicates with project team on issues encountered in new system, with documented evidence.
• Aid branch in updating existing EUCs to comply with new system reports.
• Perform verification on customer statements and advice generated.
• Assist branch for local regulatory and head office reporting changes

Share the workload with Operations team

Outward remittances

For manual processing:

• Verify signature, authority and indemnity (where applicable). For faxed instructions/email with scan instructions, to closely monitor until originals are submitted.
• Check customer's account balance before processing.
• Perform a call back (where applicable).
• Name screening (where applicable).
• Check supporting documents for the payment (where applicable);
• Process transactions in core banking system.
• Prepare CITAD payment instructions (where applicable);
• Issue e-invoices/ Tracking pending items/ Filing.

For internet banking/API/H2H

• To handle “drop-to-repair” as per established procedures (i.e. checking supporting documents, handling AML screen hits and dormant accounts)

Inward Remittances

• Check supporting docs (where applicable)
• Proceeding to credit customer’s account in core system for those transactions require manual intervention.
• Issue credit advice to customers.
• Filing.

Reporting

• Prepare and submit remittance-related reports to the Head Office and the State Bank of Vietnam.

Job Requirement

• At least 3 years of experience in core banking and Payments/ Remittance operations, testing. Experience using Midas Payment System is preferred.
• Proficiency in English, both written and verbal
• Excellent communication skills, with the ability to clearly articulate issues, provide feedback, and collaborate across teams.
• Strong attention to detail to ensure accuracy in system testing
• Analytical skills to identify, troubleshoot, and resolve system
• Ability to work well in a team environment, collaborating with colleagues, and other to achieve project goals.