To assist Gojek’s customers (end-users) via non-call and call channels.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate information and solutions by using the right methods/tools.
Go to the extra mile to engage customers.
Work with Customer Service Team leader to ensure proper customer service is being delivered.
Job Requirement
Having at least 6 months experiencing in contact center or customer service is a huge plus.
Being good at English speaking (no interruption, clear pronunciation) and writing is required.
Benefits:
Starting salary: 10,000,000 VND (gross).
Social insurance and company exclusive benefits from BellSystem24 Vietnam and Gojek Vietnam.
Great opportunities to be upgraded to Team leader or Operation member (such as Quality Assurance, Administrator) after 6 months (or sooner) hard working.
Working time: Work in rotating shifts (6 days/week), including day shift and night shift as following:
S1: from 06:00 to 15:00
S2: from 07:00 to 16:00
S3: from 08:00 to 17:00
S4: from 09:00 to 18:00
S5: from 10:00 to 19:00
S6: from 11:00 to 20:00
S7: from 12:00 to 21:00
S8: from 13:00 to 22:00
S9: from 14:00 to 23:00
S10: from 21:30 to 06:30 next day.
Working location: No. 8A Huynh Lan Khanh, Ward 2, Tan Binh District, HCMC.
