Hà Nội - Service Trainer (Nhân viên đào tạo dịch vụ)

* Overview

- The service trainer for Charles & Keith and Pedro will deliver, improve and monitor a variety of globally standardized training courses to develop Maison people and ensure their personal and professional excellence.

* MAIN TASKS:

- Delivery of various in-store training to achieve the Company's Customer Service Standard

- Champion various projects and initiatives to enhance quality of customer experience

- Be responsible for operation training plan, implementation, and effectiveness

- Provide feedback on learning and fashion programs to enhance store staff’s skills so that they are equipped with necessary skills to achieve business goals

- Follow up training effectiveness through in-class evaluations, in-store checklists, in-store evaluations, etc.

- Diploma/Degree in related fields

- Minimum 2 years working experience in conducting trainings, preferably in Retail/Beauty industry

- Good in English (both writing and speaking)

- Proficient in MS Office applications (PowerPoint/ Word/ Excel)

- Pro-active, independent and meticulous

- Excellent communications and interpersonal skills

- Strong customer orientation

- Training/ L&D certifications will be a plus

- Fun, vibrant & outgoing personality with great personal style.