I. Purpose of the position:
- Manage shipment from booking to arrival at destination
- Manage vendors/shipper and carriers
- Communicate with all involved parties
- Check P&L of shipment
- Follow Company applications and policy
II.Main duties and Responsibilities
- To follow customers SOP and internal SOP
- To comply and meet all KPI from customers and company
- To follow up shipment as per procedure: advice and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
- To check and verify documents and update company systems
- To carry out the approved improvement and changes on procedures and systems made by supervisors.
- Send the Pre-Alert to customer and receiving house
- Following up with documents and routing until delivery of cargo to destination.
- To File and update AMS/ACI/ AFR/VGM
- To issue debit note/proforma invoice and book accrual cost in shipment/consol
- To update CW1, EDC, … and other applications
- To report and feedback on irregularities, pre-claims, and problems to Supervisor and Line Manager
- To carry out approved proposed improvement/changes on procedures and systems
- To follow customers SOP and internal SOP
- To follow up and complete shipment
- To back up other operation team
- To take up additional tasks as assigned
- To support Sales and overseas offices for retaining existing and gaining new customers
- To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up
- To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
- To handle and ensure billing/costing on time
- To follow and complete shipment till arrive destination
- To complete all required task from company systems.
- To optimize relationship with customers, carriers and subcontractors to deliver excellence service
- To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
- To update CW1, EDC, … and other applications
- To report and feedback on irregularities, pre-claims, and problems to Supervisors
- To carry out approved proposed improvement/changes on procedures and systems
- To back up other operation team
- To take up additional tasks as assigned
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