Coordinate with team leaders/ Supervisors to manage daily operations of the team. Including: build up, maintain working regulations; build up, maintain the compliance, working improvement; arrange, allocate shifts of the team; build up/adjust sales channel to approach customers; monitor progress, loan document result of department; collaborate with other team leaders to solve arising problems…
Prepare and implement sales plan, fulfil sales target of telesales
Collaborate with team leaders/ Supervisors to look for, allocate, monitor and evaluate the effectiveness of the usage of potential customers allocated to every team
Build up, transfer, monitor and collaborate with team leaders to improve KPIs about productivity and job quality for telesales (number of calls, successful deals, successful product/product group selling, average loan amount, NPL…)
Coordinate direct sales in receiving/supplementing loan document, customer’s on-site consultancy, signing loan contract and other tasks as job description, after telesales got a successful consultance.
Build up, request personnel for telesales in accordance with company’s business orientation, with market in every time and join telesales recruitment.
Prepare content, training documents and coordinate with team leaders to execute training/re-training activities for telesales.
Prepare and request benefits, bonus in accordance with company’s policy and competitive with the market for telesales
Collect, analyze and report information about product, service, program, sales policy of competitors
Recommend ideas of products, program/sales policy just for telesales
Develop, propose and implement internal emulation programs for telesales
Analyze, report the effectiveness of telesales periodically
Report to Sales Director (as requested)
Job Requirement
Graduated from University with major of finance, banking, business management, foreign trade, trading, Marketing…
At least 08 year experiences at the same position, managing telesales in pervious would be advantage point
English fluency (listening, speaking, reading and writing)
Analysis skills of sales performance and customer journey
Customer service inbound call
Having knowledge of digital lending process
Understanding in customer lifetime value
Office computer proficiency
Profound understanding of product, loan process (personal)
Deeply understanding of customer behaviour in banking, finance, insurance sector
Leadership, encouragement, inspiration and excellent convince
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