HCM - Operation Executive - Lush

Job Description

RESPONSIBILITIES AND DUTIES – APPOINTED AREA:

1. Sales Performance:

- Utilize insights to adjust business strategies and stay ahead in the retail landscape

- Analyze financial reports and make data-driven decisions to achieve sales targets.

- Report and manage the overall sales performance

2. Operation

- Ensuring Store VM quality following Brand guideline

- Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management

- Store system update, product transfers, system updates for new products, and payroll input

- Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing

3. Shop Development Visits and Calls

- Conducting a two-day development visit so that each manager receives one per year.

- Measuring the Customer Experience and Communication skills demonstrated by the manager and team.

- Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.

- Completing relevant paperwork and following up on actions set in a timely manner.

4. Probation Reviews:

- Conducting a one-day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.

- Completing review form paperwork and following up on actions set at a review in a timely manner.

5. Training Shops and New Manager Training:

- Communicating and coordinating new manager training plans with training shop managers.

- Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.

- Reviewing and developing training shop managers.

- Monitoring the performance of the training shops.

6. New Shop Openings / Relocations:

- Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.

7. Performance Management:

- Implementing and supporting managers through performance improvement plans when related to FOP’s.

8. Shop Cover/Holiday Log:

- Keep up to date record of manager’s holiday.

- Support managers with shop cover.

9. Other Work:

- Collaboration and communication with Retail Operations and People Support.

- To attend meetings as and when required.

- Any other tasks as required, depending on the needs of the team and business.

Job Requirement

• -        A proven success story in Retail Management, preferably experience in managing multiple stores or Country Retail Management.

  -        Excellent Customer Service Skills and a passion for our customers.

  -        Thorough knowledge of the Brand and its current Global direction.

  -        Exceptional team player with proven ability to lead through influence and support.

  -        Comprehensive financial understanding and business analytics.

  -        Expertise in Coaching and Feedback.

  -        Exceptional Training and Development Skills.

  -        Effective Communication skills and presentation skills.

  -        2 years Management experience in Lush/OR a Retail business including experience in a Support role.