Ho Tram Rewards Executive

Job Description

Responsibilities

• Maintaining the reception & information HTR counter including HTR Lounge
• Check guest Passport/ ID at Casino entrance
• Assisting guests to check-in and check- out
• Assisting in F&B and other services in the Property
• Rooms & Main Hall
• Handling guests' problems and complaints
• Taking daily head count
• Rooms reservation, transportation (Shuttle bus), etc
• Rooms admin & control
• All necessary daily & periodic reports
• Issuing room and food vouchers/ coupon following Marketing Program
• Supporting role on all casino events and promotions
• Monitoring player's average bets / guest gaming profile
• Answering phone calls and checking emails
• All other paper works and customers database
• All other work that is not handled by other sections
• Casino Membership Enrollment/Take care for Member card related