Ho Tram Rewards Executive

Job Description

• Maintaining the reception & information HTR counter including HTR Lounge
• Check guest Passport/ ID at Casino entrance
• Assisting guests to check-in and check- out
• Assisting in F&B and other services in the Property
• Rooms & Main Hall
• Handling guests' problems and complaints
• Taking daily head count
• Rooms reservation, transportation (Shuttle bus), etc
• Rooms admin & control
• All necessary daily & periodic reports
• Issuing room and food vouchers/ coupon following Marketing Program
• Supporting role on all casino events and promotions
• Monitoring player's average bets / guest gaming profile
• Answering phone calls and checking emails
• All other paper works and customers database
• All other work that is not handled by other sections

Casino Membership Enrollment/Take care for Member card related

Job Requirement

• Presentable and cheerful              
• Good PR skills                    
• Knowledgeable the guests            
• Knowledgeable all existing promotions                
• Programs, room guidelines etc.                
• Knowledgeable about the services of the company                     
• All procedures, policies, guidelines                       
• Other guests related matters                    
• Competence on Computer and Sequel program.             
• Excellent customer service skills
• Must be able to work a flexible schedule to include nights, holidays and weekends.
• Must be able to speak, write, read and understand English.
•  Prefer Korean/ Chinese language
•  Prefer Height: 1.6m & Weight: around 48kg.