Inside Sales Representative

Job Description

Within the operational targets set by the Head of Sales & Handling (F/GC), the local Manager Sales & Handling (F/GC-G) or local Manager Sales (F/GC-X), the Outside Sales Representative performs the following duties:

Sales and Relationship Management

· Achieves sales budget targets for assigned accounts.

· Creates rate offers, with and without guarantee of transportation.

· Enters into transportation agreements with customers.

· Identifies and manages opportunities with existing customers with the goal to negotiate new profitable business focused on long-term or regular business.

· Acquires new customers and identifies new business with the help of LCAG sales tools and external sources of information.

· Performs market and account analysis and develops action plans using customer relationship information and internal reports in cooperation with Inside Sales and Commercial Team.

· Organizes and performs sales visits including presentations to customers with the aim to market the LCAG product and service portfolio and involves Inside Sales Representative as required.

· Organizes customer events.

· Maintain customer data and captures sales activities in the CRM tool.

· Actively pushes the eChannel usage and promotes eAWB.

· Manages capacity agreements such as LTCs in co-operation with Revenue Management as described in the Sales Rule Book.

· (Re-) Negotiates special rate agreements and LTCs as pe Sales Rule Book considering market developments and customer’s performance.

· Develops and sells customer-oriented logistic solutions in collaboration with the Handling department and the Inside Sales Team.

· Shaer information about activities, offers, strengths and weaknesses of his customers with Commercial Manager, Inside Sales, Sales (&Handling) Manager and Key Account Management.

· Actively supports the local customer segmentation process.

· Acts as “touch point” for Claims and Complaints and transfers them to Regional Customer Solutions Team (CST), respectively to the Claims departments and/or the accounting team following the process. Promotes the usage of eClaims/Complaints.

General

· Performs all other duties assigned or delegated by supervisors.

Job Requirement

Yêu cầu công việc:

- High school and bachelor is required. Master is desired.

- Industry knowledge: Logistics, Sales, Transportation.

- English Required.

- Advance IT knowledge, Proficient Ms Word, Excel, PowerPoint and outlook