Are you ready to tackle IT challenges head-on? As a Global Service Desk Agent, you are the first point of contact for our employees' technical concerns. Whether it's fixing a fault or fulfilling a request, you're the one who gets things done.
YOUR MISSION
Remote first level IT Support for colleagues across all business lines and geographies.
Handling of requests via different channels such as portals, phone calls, or quick chats to assist users.
Understand and Analyze Issues- Dive into tech problems, guiding users through the process of finding solutions.
Diagnose and document issues comprehensively and route unresolved aspects to the right support channels.
Collaborate with IT colleagues and partners to troubleshoot and resolve infrastructure and network-related challenges
Maintain a high level of customer satisfaction by providing quality assistance.
Manage access and administration using Identity and Access Management systems and other tools
Continuously develop your knowledge about IT services, business processes, and technical skills
Contribute with valuable ideas to enhance our IT systems and processes.
Job Requirement
Relevant IT qualifications and a proven track record in the field with at least 2 years of work experience in an international helpdesk environment
Experience with Microsoft 365 applications, Citrix, Windows 10/11, Windows Server and Active Directory
Hands-on experience with ticketing systems like ServiceNow, Jira-SM or others
Proficiency in ITSM processes and tools and ITIL Foundation certification
A passion for technology and a willingness to learn and adapt
Excellent customer service skills - solve problems effectively while creating positive user experiences through proactive high-quality communication
Strong analytical skills and attention to detail
Ability to work effectively both independently and as part of a team
Quality awareness and prioritization skills - efficiently manage tasks with a keen awareness of quality
Strong proficiency in English, both written and spoken
Ability to communicate by Chinese (Mandarin)
German knowledge would be a nice-to-have
ANGST+PFISTER DNA:
The Angst+Pfister Group has been a leading development and production partner for industrial components for over 100 years. As a globally active product and materials specialist, Angst+Pfister serves customers - particularly in Europe, USA, and Asia. We develop and manufacture customized and innovative product solutions together with our customers.
YOUR BENEFITS:
You are part of a company that promotes trust and relies on your ability for self-management and personal responsibility.
You can work remotely or in our office Bien Hoa
You work in a well-established company that serves a broad range of clients across different industries
You are part of a young, dynamic team in an international environment and have individual career opportunities.
*Please note that we can only consider applications in English for this position.
