IT Implementation & Support (onsite)

Job Description

1. Support the project implementation:

- Participate in collecting detailed user’s requirements

- Participate in system integration test and user acceptance test during the implementation

- Implement the preparation activities and trial run on site.

2. Maintain the documents support for IT system:

- Follow and update the user’s manual of application.

- Follow and update the detail process of IT system.

3. Support user on application implementation:

- Monitor, report the incident logs, support data analysis for problem solving.

- Walk with user through steps to help them resolve their technical problems.

- Maintain procedures of application and provide workaround support to the operation team.

4. Maintain the application engagement:

- Provide training sessions for user: manual of application, instruction for users

- Support the implementation of new solutions or applications on site

- Set up and modify configurations, authority of users in IT applications.

- Monitor and validate data between system and operations to prevent the mis-engagement.

5. Provide the innovation and improvement point:

- Walkthrough with user to understand the detailed operation process.

- Provide insight user’s requirement to entire team get into technical requirements.

- Participate in system test, user acceptance test to provide the techinical improvement.

- Collect and report the demand or need from users.

Job Requirement

Toeic 400+

- Bachelor/College's degree in information technology, computer science, or a related field (or associate degree and equivalent experience).

- Preferred 1+ years of experience in a project coordinator, End-user computing (EUC) in factory, warehouse.

- Willingness to solve complicated problems and eager to learn.

- Critical thinking skills and an analytical mind with strong problem-solving abilities.

- Teamwork spirit

- Strong communication and relationship-building skills.

- Ability to manage time and effectively prioritize numerous projects at one time.