Employment Information
IT Infrastructure Engineer
Job level | Team Leader / Supervisor |
Salary | $ 18,000,000 - 25,000,000 VND |
Deadline to apply | 30/11/2024 |
Industry | Maintenance , IT - Software , IT - Hardware / Network |
Experience | 3 - 5 Years |
- Implement the process of handling IT incidents; focal point to organize and coordinate the handling of arising incidents.
- Manage, analyze and evaluate incidents; make remediation plans or remediation instructions;
- Coordinate the transformation of system, application and service according to disaster recovery plan; coordinate the implementation of periodical disaster recovery plan drills.
- Create and authorize access accounts for users on IT infrastructure according to Matrix Role: Service accounts, privileged administration accounts, etc;
- Coordinate implementation of communication activities and announcements about IT's technology services.
- Forward, coordinate and push the processing of requests assigned to other departments from the Servicedesk management system or email.
- College/University degree in Information Technology.
- Certifications: CCNP, CCSP.
- Certifications or proven ability to manage Windows Server and Linux systems.
- Demonstrable experience in managing Domain and email servers.
- Experience in deploying, maintaining, and upgrading infrastructure (servers/networks/firewalls).
- Experience in troubleshooting infrastructure issues and providing technical support.
- Experience in developing and implementing IT infrastructure policies and procedures. Preference for candidates with experience in Call center/Contact center systems.
- Understanding of system architecture and networks/firewalls.
- Knowledge of virtualization technology and hybrid environments.
- In-depth knowledge of enterprise security solutions.
- Familiarity with information security processes and standards.
- Promotion opportunities every year.
- Periodical Bonus: twice/year
- 13th Salary; Salary increase: once/year.
- Insurances followed Vietnamese Labor Law.
- Bonuses, gifts for all Holidays.
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