IT officer (Helpdesk)

Job Description

· Administer Windows Operating System such as Windows Server 2012/2016/2019/2022, and Windows 7/8/10/11.

· Install, configure, and maintain desktop PCs, laptops, file servers, network cabling, software (commercial and in-house applications) and peripheral equipment such as printers, fax machines, photocopiers, etc.

· Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

· Maintain technical expertise in network, email, security and IP telephony infrastructure such as ADSL routers, switching hubs, IP PBX, firewalls, VPN, etc.

· Control receipt/issue stocks for ink of dot matrix printers and laser printers.

· Provide technical support and guidance to users.

· Contact and cooperate with local vendor and head office IT to plan, implement support computer hardware and software.

· Perform backups and update inventory list of computer hardware and software compliance with firm’s policies and procedures.

· Develop and maintain Windows/Web applications.

Other duties are assigned by IS Manager.

Job Requirement

·         Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering or related field.

·         Minimum 3 – 5 years of work experience in IT support field focused on hardware and infrastructure.

·         Excellent knowledge of computer software, hardware, network and security infrastructure.

·         Experience in IP telephony, Windows Server 2012/2016/2019/2022, Active Directory, MS SQL, Microsoft Office Suite, Microsoft Outlook, MS Exchange, and Antivirus software.

·         Excellent problem-solving skills and self-motivation skills.

·         Microsoft or Cisco certification will be an advantage.

·         Have experience with SAP ECC6.0 is preferable.

·         Have SAP Basis Certificate is one advantage.

·         Have knowledge in .NET framework for Windows/Web applications.

·         Having knowledge in ABAP programming language is preferable.

·         Be able to communicate effectively with all levels.

·         Ability English communication (both speaking and writing).

·         Proactive attitude and good team work spirit. 

·         Ability to work independently & under pressure.

·         Demonstrate a strong work ethic.