Working in an international context, the IT Technical Coordinator collaborates closely with all the technical teams and performs various actions as part of the Maintenance in Operational Condition.
Ticket analysis + handling when in scope of L1 team
Ticket processing + escalation when necessary
Answering phone calls in English
Performing daily checks
Sending of reports and digital communication
He / she will have access to many tools widespread on the market : Service-Now, SAP, Datadog, Veeam, ESET, ... There are many possibilities of evolution perspectives.
Job Requirement
Bachelor's or equivalent level in Computer Science
English (TOEIC 700 or higher), French speaking is a plus
Working experience in user support (Help Desk) or customer support
Good logical thinking, fast learner, reliable and proactive
Work location
Ho Chi Minh
Anna Building, Quang Trung Software City, Tân Chánh Hiệp
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