IT Technician

Job Description

Job Summary: To ensure, manage, operate and maintain IT system

1. Network: monitoring network performance, maintain, configure and replace network equipments

2. VOIP: issue, setup, manage the VOIP phone system.

3. Support:

• Support Head Office,support for end user which is in different location.
• Delivery support at maintenance/ remodeling/ upgrade.
• Train for new member about the software and hardware.
• Motivate people to work with right direction and provide technical support to the users.

4. Hardware:

• Solve outage and replace detective hardware
• Contact User service/ IT helpdesk on defective hardware
• Check and maintain label printers, barcode printers, peripherals
• Check and maintain office equipment: printers, photocopier, fax…..
• General check on desktop,laptop and infrastructure
• Maintain data center (servers, UPS, PaBX, network devices)
• Setup ,monitoring ,maintain CCTV system

5. Data backup

• Change backup tapes according to data backup procedure
• Transfer tapes to Head Office for off-site storage

6. Suppliers

• Order consumable suppliers (IT equipment,paper, ribbons, printer cartridges, batteries…)
• Manage stock of consumable suppliers.
• Make monthly payments to vendors and the internet service provider.

7. System and application:

• Support daily business process, trouble should and advise solution
• Work with AS400 ERP, database and Microsoft product.
• Programming / developing new apps
• Roll out applications
• Fix Asset management Hardware & software license

Job Requirement

Education

• Degree in computer science, automatic control and other related fields;
• Strong skills and experience without IT diploma is also acceptable
• MSCE, CCNA certified is preferred but not a must.

Experience

• 3-5 years in company IT department experience or meets equivalent skill requirements

Knowledge of:

• Basic network technology
• General knowledge of Microsoft Office Products , Windows2000 AD,  MS Exchange
• Microsoft Exchange server
• Microsoft SQL
• Good sense of company information security.
• Knowledge of installation, configuration, operation and troubleshootingon Microsoft operating systems such as: Active directory, File server, DNS, DHCP…
• Experience in IT Service Management, ability to support end users in handling basic hardware problems on laptops, PCs, and printers, common situations in the office such as Windows, and Office.

Skills and Abilities

• Good command of English both reading and writing.
• Good time & conflict management skills, multi-task processing ability.
• Manage our fixed asset and set up safety stock.
• Ability to work in different locations
• Team Work
• Systematic thinking and the ability to proactively organize and arrange work