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Job Description

KEY RESPONSIBILITIES:

Assist the Lab Manager in overseeing lab scientific and technical operations, especially for GLP track automation and high-volume routine tests in all lab sections, and monitor the facilities to identify the scope for improvement and implementation of any required changes in a timely and swift manner.
Support the Lab Doctors’ team with lab results validations and approvals.
End-to-end complaint management: investigating complaints, finding the root cause, suggesting corrective and preventive actions, and communicating it to clients/patients/doctors.
Summarize OT checks and monthly attendance of the whole Lab, and report to the Lab Manager.
Monitor, and update statistics on new test deployment of departments (monthly statistical reports).
Get involved in ISO 15189:2022, DOH audits, and its documentation.
Achieving 100 % KPI as per the company and Lab Director’s vision.

REQUIREMENTS:

A master’s degree in biomedical science or laboratory technical field or any other relevant subject.
A minimum of 3-5 years of relevant experience in the laboratory technical field.
Exceptional leadership, organizational, and problem-solving skills.
Highly effective interpersonal and communication (written and verbal) skills especially in English and Vietnamese (preferably), with advanced knowledge of Microsoft Excel, PowerPoint, and Word.
Ability to manage and prioritize a diverse and demanding increasing workload.
Capable of multitasking and working proactively with minimal supervision.
Ability to work as part of a team and as a leader of the team.

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