Learning & Development Specialist

Job Description

Organization and Implementation of Training:

• Analyze training needs of departments to develop appropriate training programs.
• Develop multi-format training materials (PPT, video, game, etc.) to enhance effectiveness and learner experience.
• Plan and deliver training on various topics such as orientation, soft skills, and management skills.

Training Reporting and Management:

• Prepare reports on training activities for reporting, monitoring, and evaluation purposes.
• Develop criteria to assess knowledge and skills.
• Manage the training roadmap for all employees according to their career progression.

Training Quality Assessment at Restaurants:

• Conduct quality assessments of training at restaurants based on standards.
• Develop action plans to improve training indicators at restaurants.

E-Learning:

• Monitor courses on the Group‘s LMS platform.
• Adjust and update e-learning course content according to Group standards.
• Develop e-learning course content in various formats.

Other Duties:

• Develop and implement activities to promote a learning culture.
• Participate in performance management tasks assigned by senior management.
• Perform other tasks as assigned by the superior manager.

Job Requirement

• College or university degree.
• 2-3 years of experience in the training field, at the restaurant chain, hospitality industry, or FMCG is a plus.
• Specialized knowledge in the training field.
• Proficient in English communication.
• Proficient in Excel and PowerPoint.
• Knowledge of design tools like Canva, AI, ETC., is an advantage.
• Strong presentation skills and the ability to convey various content.
• Skills in creating training data reports.
• Cheerful and outgoing personality.
• Willingness to travel for training purposes in different provinces.