Ocean Freight Manager (Freight Fwd)

Job Description

· Management of Oceanfreight Operations within Rhenus Vietnam

· Ensure that the Operations departments perform their duties in accordance with the SOP and KPI’s set

· Maintain regular communication/alignment with the Regional Oceanfreight Product Teams.

· Communicate recurring Transport Management System (TMS)-related issues/change requests for discussion with Regional Product Teams

· Conduct regular meetings with the Operations Department to keep the team abreast of any market update/development, discuss operational issues, data quality related reports etc.

· Ensure data-quality reports are reviewed and KPI’s are met

· Generate job and volume reports to monitor cost, sale, gross profit and job-related KPIs, assess volume development, departmental resource, subcontractors and develop new ideas to maximize operations and profitability

· Participate in joint sales calls in terms of acquiring new customers as well as performance meetings

· Meet/ communicate with sub-contractors (airlines/master loaders/truckers, brokers, core carries, co-loaders) to create and keep a good relationship and to escalate and solve performance issues

· Ensure regular case study and rooted-cause analysis are conducted for preventive actions

· Communicate goals and directions and motivate team members regularly to support their continuous development and growth within the company

· Ensure that commitments to customers are maintained while strategic planning for the company’s growth is driven for

· Check and sign documents before job closing

• Final check and sign of all Accounts Payable and Receivable after submission
• Ensuring that all mandatory documents are collected while job files have been properly signed/ crosschecked

· Manage unresolved complex issues escalated by the Operations Supervisor

· Other duties as assigned by superior/ General Director