Operation Manager (Franchise)

Job Description

1. Store Operations:

o Manage store staff, including hiring, training, and performance evaluation.

o Ensure adherence to company policies and procedures.

o Optimize store layout and merchandising to maximize sales and customer experience.

o Oversee inventory management, including stock control, receiving, and returns.

o Monitor store performance against key performance indicators (KPIs) and implement corrective actions as needed.

2. Customer Service:

o Foster a positive and customer-centric culture within the store.

o Train staff on exceptional customer service standards.

o Resolve customer complaints and issues promptly and professionally.

o Implement strategies to enhance customer satisfaction and loyalty.

3. Sales Performance:

o Drive sales performance through effective merchandising, promotions, and staff training.

o Analyze sales data to identify trends and opportunities.

o Develop and implement sales strategies to achieve revenue targets.

4. Visual Merchandising:

o Ensure that stores adhere to the brand's visual merchandising guidelines.

o Create visually appealing and engaging store displays.

o Stay up-to-date on the latest trends in visual merchandising.

5. Financial Management:

o Manage store budgets and expenses.

o Monitor store profitability and identify cost-saving opportunities.

o Prepare and analyze financial reports.

Perform other tasks as directed by immediate superior.

Job Requirement

• Bachelor's degree in business administration, retail management, or a related field.
• Minimum of 3 years of experience in retail management, preferably in the fashion industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficiency in retail operations software and systems.
• Ability to work under pressure and meet deadlines.
• Passion for the fashion industry and a strong understanding of retail trends.