Operations Executive (Fashion Retail)

Job Description

1. Store Operations Management (40%):

Product:

• Display and control products in quantity and details, on floor and stockroom.
• Manage and arrange product in the warehouse according to stockroom’s guideline.
• Follow up transfer plan of stores, controlling inventory in the most reasonably and effectively method.
• Take responsible for managing loss & prevention.

VM/Retail standard:

• Follow up with VM to ensure product displayed follow VMD and VM’s direction.
• Store check weekly and work closely with store Leaders to ensure and enhance retail standard.

Staffs:

• Check and follow up Duty Roster, Daily Planner to make sure stores have enough manpower to handle workload.
• Follow up plan headcount for special occasion (public holiday, MSS, ESS, …).
• Ensure that all operations activities are compliant with company’s policies, company’s procedures and local legal.

2. People Management (30%):

• Follow up recruitment status and chasing TA timely to ensure headcount for stores.
• Set up and execute the performance evaluation standards of store/employee.
• Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve.
• Share experience and information to store team for improvement.
• Control and motivate staff to achieve target.
• Solve and report all the facts involved to personnel in store, work with SOE to make the developing plan, training and evaluation based on policy.
• Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
• Flexibility in problem solving and provide solutions.

3. Administration task (30%):

• Work with PMD/IT on any maintenance needs according to brand’s standard and all issues are addressed to a timely manner.
• Following the review process, attendance records are forwarded to the HR department for final approval.
• Record and follow up result of action plan or competition for push sales.
• Do monthly incentive.
• Follow up HR procedure & process of in/out staffs.
• Responsible for consolidating uniform orders for all retail staffs.
• Manage the order of stationery and retail equipment effectively.
• Support for all administration work for staff sales operations.
• Attend floor for urgent situations relating to client service.