Product Executive

Job Description

• Main tasks:

1. ​Research, create, and launch new products and update current products

- Research and analyse current products, customers' needs, trends of tourism products, competitors' websites and products
- Develop new products in Vietnam (GIT/SIC/Series and FIT), thematic tour program (family tours, honeymoon tours, etc.), multi-country and combination tours
- Coordinate with the Quality Control Department to conduct regular product evaluations (in-the- field inspections and reviews of feedback) to review current products

2. Support and report the information to the Product Manager

- Support the Product Manager in providing training for the Operation, Sales, and Marketing Department on new products and updated products
- Inform and suggest the creation of new products to the Product Manager
- Inform and suggest updates or remove current products based on an analysis of quality control reports and report this to the Product Manager

3. Support the Sales Department

- Give sales staff advice when they have special requests and difficult requests from clients
- Support the sales staff with tools for selling products more effectively (training about unique selling points of products)

4. Coordinate with the Operation Department on tour itineraries

- Coordinate with the Operation Department to build and verify the logistic of tours, products and programs
- Recommend the alternative tour options when needed
- Coordinate with tour guides and tour operators to create the most suitable itinerary proposed to clients

5. Support the Marketing Department with a B2B website

- Update all the factsheets and provide pictures for new products and send them to the Marketing Department to upload on the B2B website

• Other tasks

- Conduct an inspection trip

Job Requirement

1. Competency

- Fluent in English language
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Good knowledge about products and destinations in Vietnam
- Good analytical, problem-solving and decision-making skills
- Good presentation skills
- Good communication skills
- Good planning and organisational skills to balance and prioritise work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

2. Education

University: Bachelor's or Master's in Hotel / Tourism / Foreign languages or other related fields Experiences

3. Experience

At least one year of experience in the same position