Relationship Manager

Job Description

• Monitor the portfolio of assigned clients by engaging with clients to ensure product/service performance
• Introduce new, additional, and premium products to your account portfolio as well as new prospective clients, establishing their needs and pain points to provide solutions
• Find new client prospects to generate revenue streams from new accounts
• Prepare responses to clients such as legal documents, pricing negotiation, product roll-out, launching timeline, etc.
• Develop strong relationships with decision-makers and key stakeholders of clients, working alongside colleagues to ensure a seamless buying and deployment process
• Manage project planning, including scope of work and timeline to deliver on time
• Manage daily operation tasks such as relationship management and client support
• Collaborate with internal and external cross-functional teams on projects, and new businesses to provide better products and services to meet the desired targets of new/existing clients
• Facilitate and lead project meetings
• Prepare and gather project requirements and product backlogs for each deployment
• Analyze and prepare various reports relating to current projects, product developments, and sales performance
• Understand and follow new Government Regulations to ensure the stability of services for clients
• Use your networking/relationship and your market awareness to prospect and forecast selling opportunities
• Develop a successful buyer journey, supporting and creating a positive experience for your customers, and mitigating contraction churn and cancellation

Job Requirement

B. SKILL

1. Must have:

• Have experience working in the Financial industry (Including Banking, Consumer Finance, microfinance, etc) for at least 3 years
• Or work at businesses that provide solutions for the Finance industry, including Science and Technology, Risk, Product, CRM, LOS, etc. (Solutions or services preferred) 5+ year
• Fluently in English
• Well-knowledge of unsecured financial products such as personal loans, consumer durable loans, and other revolving financial products such as credit cards and micro-lending products, etc
• Ability to resolve conflicts, manage crises and solve problems, withstand pressure, work efficiently, set priorities, and organize management time among numerous accounts needing urgent attention simultaneously, with initiative, creativity, resourcefulness, analytical ability, energy, and determination to execute and win.
• Ability to communicate well both orally and in writing, and to conduct meetings (often in hostile/confrontational circumstances and/or at high Senior Corporate / Bank levels) and focus on relevant issues
• Ability and willingness to exercise initiative, make decisions, exercise responsibility, and accept accountability for actions taken / decisions made
• Highly developed communication skills and a positive demeanor;
• Demonstrable previous success in a B2B sales role;
• Proven ability to consistently exceed sales targets;
• Can build and manage relationships with key stakeholders and strategic partners at all levels;
• A consultative, process-oriented, and persistent approach with exceptional written and verbal communication skills;

2. Plus points:

• Experience in working in Fintech
• Experience as Risk Officer/Product Owner/Project Manager in Bank
• Experience in implementing and managing Financial Risk Management strategies and activities
• Experience in Digital Banking Product's development or business development for the financial industry
• Experience with data analytics platforms. 
• Understand risk policies, P&L specifically toward Product Development & Management, Legal and Technology aspects

C. Benefits:

• Great problems to solve, great team to work with.
• Competitive starting salary.
• 13th salary, and bonuses depend on company profits, project reward.
• Company-provided Apple computers.
• Probation with 100% salary
• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children ‘s Day, etc.)
• Social Insurance on TOTAL salary
• Support lunch (80.000 VND/day) and Happy Friday.
• 12 days of annual leave and 1 day of birthday leave.
• Annual Health check-up.
• Team building and company trip at 5-stars resort.
• Support Grab for work.
• Health care insurance for employees and family.
• Life Insurance for the employee with indefinite contract.