Reservation & Customers Service Executive

Job Description

- Coordination with Space Control & Sales for booking orientation & handle reservation

- Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition.

- Compliance with Airlines circulars to ensure cargo bookings are in line with regulation, policies.

- AWB stock control.

- Arrange Cargo Loading Plan for flights and coordination with Operation team.

- Help desk information (outgoing & incoming cargo)

- Tracing/tracking.

- Handle claim, solve irregularity (both outgoing & incoming).

- Reservation handling/confirmation to customer.

- Helpdesk information.

- Other misc duties