RETAIL LEISURE CONSULTANT - ENGLISH SPEAKING MARKETS

Job Description

· Gather information to fully understand agent requests and present options to meet their needs.

· Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.

· Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.

· Liaison with Product and Reservations departments to ensure feasibility of options.

· Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.

· Negotiate fees and changes with agents (where necessary) to gain agreement.

· Send final confirmation and any travel documents or vouchers to agents.

· Report any errors regarding information onTourplan to Supervisor.

· Co-ordinate with Product Department to update content and tariffs.

· Send individual booking invoices to agents or direct clients when bookings are confirmed.

· Work with operations or reservations to help solve problems for clients on the ground when required.

· Maintain relationships with retail travel agents by ensuring personal service is optimized.

· Attend regular training courses to keep up to date with both product and procedure.

· Keep others informed by sharing information.

· Inform product department of any product feedback.