Sales Administrator

Job Description

We are seeking a highly organized and detail-oriented Sales Administrator to join our dynamic sales team. The Sales Administrator will play a crucial role in supporting the sales department by managing administrative tasks, processing orders, and providing excellent customer service. The ideal candidate will possess strong communication skills, be proficient in data entry, and have a keen eye for detail.

Key Responsibilities:

• Order Processing:

  • Accurately process sales orders and ensure timely delivery to customers.
  • Verify and validate customer orders, ensuring all required information is complete and accurate.
  • Coordinate with warehouse and logistics teams to track shipments and resolve any delivery issues.

• Sales Support:

  • Assist the sales team with administrative tasks such as preparing sales reports, maintaining sales records, and managing customer accounts.
  • Respond to customer inquiries and provide information on product availability, pricing, and order status.
  • Schedule and coordinate sales meetings, appointments, and travel arrangements.

• Customer Relationship Management:

  • Maintain and update customer databases with current information.
  • Handle customer complaints and provide appropriate solutions in a timely manner.
  • Develop and maintain positive relationships with customers to ensure repeat business.

• Documentation and Reporting:

  • Prepare and distribute sales documents, such as invoices, contracts, and delivery notes.
  • Generate and analyze sales reports to assist in decision-making and strategic planning.
  • Ensure compliance with company policies and procedures regarding sales processes.