The Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.
To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters.
The performance of the Sales Manager will be determined solely by the productivities of the corporate section as well as the overall results of the hotel.
The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales & Marketing. The Sales Manager will also be responsible to the Director of Sales & Marketing for the Corporate Section and all Sales Personnel within the section.
To be updated with all promotion information of the hotel.
The Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system.
To lead effective hotel inspection.
Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, Engineer, Restaurant etc.)
Sets, in conjunction with the Director of Sales & Marketing and Sales Manager, currents rates as charged by the hotel.
Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
Receives in the hotel any important guests whom he has approached.
Negotiates prices with the clients.
Confirms verbal proposals in writing.
Ensures that all complaints have initiated follow-up action.
The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.
More detail will be discussed in the interview.
Job Requirement
Proven experience as a Sales Manager or similar role
Strong communication, negotiation, and interpersonal skills
Excellent leadership and team management abilities
Ability to work in a fast-paced environment and meet sales targets
Knowledge of hospitality and/or serviced apartment industry is preferred
Bachelor's degree in Business Administration, Marketing, or related field is required
Fluent in English and Vietnamese language is required
Strong presentation and computer skills (MS Office tools)
