Engage with customers via phone, email, and social media platforms (such as Facebook).
Listen attentively to their inquiries, concerns, and feedback.
Provide accurate information and personalized assistance to enhance their overall experience.
Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
Explain the features, benefits, and value propositions of our offerings.
Regularly update and supplement customer information.
Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
Monitor fees, promptly address complaints, and handle cancellations.
Keep track of customer feedback and report any issues for timely resolution.
Initiate proactive outreach to gather feedback from customers.
Call clients in person when necessary to understand their needs and preferences.
Establish and nurture strong customer relationships.
Continuously monitor customer situations and provide timely advice and support.
Job Requirement
Age range: From 22 years old and above.
Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
Basic knowledge of marketing
Proficient computer and internet skills, understanding of social media and e-commerce.
Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)
Work location
Ho Chi Minh
Số 699 Nguyễn Kiệm, Phường 3, Quận Gò Vấp, Thành phố Hồ Chí Minh
More Information
Degree:
College
Other extras:
Gasoline allowance up to 800k
Allowance meal 30k/day
Birthday Gift, sweet parties, salty parties, YEP...etc
Probationary period: 2 Month
Training opportunities:
Long-term stable career development opportunities.
Opportunity to work with teams in both Vietnam and the USA.
Age:
22 - 40
Working time: Monday - Friday (from 21:30 to 05:30)
Colleagues: Dynamic and friendly working environment with attractive welfare benefits.
Benefit:
Annual trips; bonuses for holidays and Tet (Vietnamese New Year); 13th-month salary.
Employment records are provided, and entitlement to social insurance, health insurance, and unemployment insurance by legal regulations.
Holidays: 12 days off/year, 12 days off under Night Shift regime and other days off up to more than 35 days/year
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