Sales Support - Good at English

Job Description

Supports with the preparation of quotations e.g. by gathering the necessary information and calculations for quotation creation.

• Supports the preparation of a 'Request for Quote' towards Commercial Sales Support.

• Gives first level support for sales-related inbound customer inquiries. Records, tracks and - if applicable - forwards (technical) customer inquiries to Field / Inside Sales or Commercial Sales Support.

• Follows up with customers (if delegated by Field / Inside Sales).

• Clarifies or forwards open issues from internal / external customers.

• Coordinates internal inquiries and acts as interface between Field / Inside Sales and other departments (operative or Service Functions, e.g. COP).

• Supports Field / Inside Sales staff with administrative tasks (e.g. SAP / office management like travel expense accounting, material orders).

• Schedules meetings with customers for field sales staff incl. travel bookings.

• Analyses data, conducts research, creations reports for the Field / Inside Sales staff; creates customer profiles.

• Creates / coordinates internal and external correspondences as requested by Field / Inside Sales staff.

• Administrative support and assistance with the preparation, follow-up and controlling of sales campaigns.

• Administrative support and assistance with the organization and conduction of trade fairs / customer events in close collaboration with the marketing department.

Job Requirement

REQUIREMENTS:

• At least 1-2 years of experience in related area.

• Ideally first experience in Testing Inspection, Certification (TIC) or related field.

• Excellent negotiation and customer service skills

• Excellent time management and prioritization skills.

• Hands-on mentally; pronounced ability for self-organize skills.

• Good communication, strong rhetorical skills over the phone.

• Good problem solving, statistic and analytical skills.

• Good command of both spoken and written English, MS office.

• Ability to meet deadlines without supervision.

• Experience at working both independently and in a team-oriented, collaborative environment is essential and dealing with high position people.