Recruiting Sales Support Hotel at Soctrip 2025

Location

Ho Chi Minh

Updated
24/03/2025
Industry
Restaurant / Hotel , Tourism
Job type
Permanent

Salary
Competitive
Experience
2 - 3 Years
Job level
Experienced (Non - Manager)
Deadline to apply
22/04/2025

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Salary review
Business Expense
Seniority Allowance
Annual Leave

Job Description

Assist customers with booking inquiries, cancellations, modifications, and refund requests across across Soctrip hotel services
Provide prompt and professional support through phone, email, and live chat.
Ensure fast response times (under 15 minutes for chat and under 30 minutes for emails/calls).
Identify opportunities to upsell premium services such as Hotel upgrades (better rooms, early check-in, breakfast, airport transfers)
Identify customer pain points and provide feedback to the Product and Revenue Management teams for service improvement.
Support in document all interactions using CRM and ticketing systems for case tracking.

Job Requirement

College/Bachelor’s degree in Business, Hospitality, Tourism, or a related field.
Minimum 3+ years of experience in sales support in an OTA, airline, hotel, or travel-related platform.
Experience in sales-driven sales support, upselling, or cross-selling.
Excellent communication skills in English.
Strong negotiation and persuasion skills for upselling.
Ability to manage high volumes of interactions while maintaining service quality.
Proficiency in CRM, live chat software.
Knowledge of hotel service operations is a plus.

Work location

Ho Chi Minh

400/8B - 400/10 Ung Văn Khiêm, Phường 25, Quận Bình Thạnh

More Information

Degree: College
Age: Unlimited
Salary: Competitive

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Job level	Experienced (Non - Manager)
Salary	$ Competitive
Deadline to apply	22/04/2025
Industry	Restaurant / Hotel , Tourism
Experience	2 - 3 Years

Sales Support Hotel

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