SALES SUPPORT SPECIALIST

Job Description

As a Sales Support Specialist, you'll play a vital role in supporting the sales team's efforts to acquire and retain customers. You'll be responsible for administrative tasks, order processing, customer service, and data management. Your strong organizational skills, attention to detail, and ability to collaborate effectively with others will be essential to your success.

Administrative Support: Provide administrative support to the sales team, including order processing, documentation, and data entry.

Customer Service: Respond to customer inquiries, resolve issues, and ensure high customer satisfaction and support after-sales service processes.

Salesforce CRM:

• Manage and update the CRM system to optimize customer data, supporting cross-selling and upselling strategies.
• Analyze customer data from CRM & Digital Engagement Metrics to improve conversion rates.
• Process Improvement & ERP Implementation: Participate in projects aimed at improving operational efficiency, including order automation, delivery tracking, and inventory optimization.

Order Fulfillment: Coordinate with internal teams (technicians,operations, logistics) to ensure smooth order fulfillment, delivery, ensure timely resolution.

Reporting: Prepare sales reports and presentations for internal and external stakeholders.

Job Requirement

Experience 1-2 years in Sales Admin, Services Admin, Customer Service roles

Proficiency in Salesforce CRM, Microsoft Office Suite, and other relevant software

Excellent communication and customer service skills. Strong data analysis to support decision-making.

Ability in English is a plus. Teamwork ability, manage multiple tasks, and administrative skills.