Senior Driver Operations Associate

Job Description

• Assist DOPS Lead in leading and handling driver operations at Lalamove driver centers and ensure compliance with Lalamove’s driver policies, processes and operational standards;
• Execute plans of acquisition and expansion activities that were cascaded by Acquisition and Offline Presence team to achieve targets;
• Manage driver performance and cooperate with other departments to deliver best services to end users and drivers;
• Analyze related data and information in order to extract insights of drivers/partners’ performance and have further solutions;
• Implement and optimize systems, processes and initiatives to ensure high-quality of driver performance on our platform;
• Manage & support operations staff at Lalamove driver centers and ensure their KPIs are achieved;
• Special/ad-hoc projects will be assigned by the Line Manager/ Department Manager.