Senior Learning and Development Specialist (Hanoi Office)

Job Description

Planning & execution Starbucks Learning Program

· Lead projects for updating core training content sourced from Starbucks Asia-Pacific, ensuring adherence to quality standards and localization requirements.

· Coordinate the delivery of training programs, including facilitation and support for field management during execution.

· Observe the implementation of training programs to ensure consistency and accuracy in content delivery.

· Administer the training program calendar, overseeing the scheduling of training classes, workshops, and trainer certifications.

· Assign and collaborate with internal trainers for each training topic, aligning with the Operations team on training schedules.

· Update the L&D tracking program and conduct assessments at the conclusion of training programs to evaluate effectiveness.

Develop Coached and Facilitators

· Conduct Train The Trainer (CFs, ACFs, MTs) workshop and providing follow up coaching/feedback for Internal Trainers. Revise & upgrade content to match with the learning needs

· Implementing & develop L&D process in classroom training and in-stores coach certification

Driving Improvement

· Design, develop new programs and manage, including E-learning modules (Articulate Rise) in Learning Management System (LMS) and offline training materials.

· Collaborate with subject matter experts to gather input for course content and ensure relevance.

· Create lesson plans that effectively communicate training material and align with program objectives.

· Ensure integration and alignment of new programs with existing or anticipated training initiatives.

· Manage and analyze L&D data, compiling reports to evaluate the effectiveness of training initiatives and determine Return on Investment (ROI).