Shipping Team Leader

Job Description

Key Responsibilities :

• Monitor Shipping schedules and ensure timely delivery of shipments.

• Implement and maintain best practices for shipping procedures

• Track and resolve shipping discrepancies and customers inquiries promptly.

• Maintain compliance with shipping regulations and company policy.

• Collaborate with inventory to ensure accurate packages/shipments.

Extended Responsibilities:

• Ensure all loads are sent with the appropriate paperwork

• Direct and coordinate the activities of wrapping team to assist in preparing orders

• Stage finished orders for shipping and load trucks

• Lead shipping teams to accomplish safely on-time, complete, correct assignments

• Adheres to company policies and procedures.

• Reports any process issues to Management and works with other team members to solve and improve it

• Follows and encourage all safety practices reporting any concerns to a Safety Team member or member of Management;

• Ensures the quality of finished goods in the shipping process;

• Maintains a positive and collaborative work environment (in the department and across other functions)

• Preparing commercial invoices and custom declarations as required for international shipments

• Guides, supports, and ensures effective training of team members

• Shipping customer orders domestically and internationally using most efficient carriers and freight forwarders

• Prioritize the daily shipping to effectively meet customer needs

• Packaging of all outgoing shipments utilizing specified packaging

• Works with the design and NPD teams to make sure all new items fit in our standard packaging efficiently.

• Perform other duties as assigned by management

Job Requirement

• Bachelor’s Degree in logistics, supply chain management, business, or a related field.

• 3-5 years of experience in international shipping, with familiarity in air and sea freight, preferably from Vietnam to international destinations.

• Proven experience in compliance with customs, import/export, and other shipping regulations of both origin and destination countries.

• Strong problem-solving abilities to handle unexpected issues, delays, or changes in logistics.

• Excellent communication skills for coordinating with internal teams, customers, and external vendors.

• Knowledge of shipping documentation and customs procedures, including understanding export requirements, INCOTERMS, and duties/taxes.

• English Fluently