Software Support (Open for Fresher)

Job Description

CRM System Building and Implementation

• Establish workflows for data capture and maintain data integrity.
• Automate CRM workflows.
• Explore and implement new CRM features.
• Create detailed reports and dashboards.

CRM User Support and Troubleshooting

• Resolve complex technical issues.
• Analyze business trends with the team.
• Collaborate with team members to solve major problems.

Data Analysis Support

• Monitor and verify daily customer data.

Job Requirement

Requirements:

• Bachelor’s degree in Information Systems or Information Technology or relevant majors
• Maintain CRM data integrity with attention to detail.
• Experience with HubSpot/Creatio or similar systems is a plus.
• Be able to document case resolution to facilitate knowledge sharing with team members
• Must be able to work independently and be team-oriented, reliable, and dependable
• Basic English communication skills (TOEIC 500, WSE level 9/20, or equivalent).

Benefits:

• Probation 2 months, full salary during probation
• Working hour: 9am - 6pm, Monday - Friday
• Join a Unique Wall Street English course for up to $3500
• Participate in a multinational working environment
• Annual Leave of 15 days plus Vietnamese national holidays
• Personal health insurance (pay for your personal medical & health check services, provide and keep update on quality medical businesses facilities check list in HCMC)
• Working facilities provided