SOP Manager

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

ROLES & RESPONSIBILITIES

1. SOP Development and Management

• Lead the development, documentation, and implementation of SOPs across various departments.
• Collaborate with department heads to ensure SOPs are aligned with organizational goals and regulatory requirements.
• Regularly review and update SOPs to reflect changes in processes, technologies, and regulations.

2. Process Consolidation

• Identify areas of improvement within existing procedures and implement best practices.
• Lead cross-functional teams to streamline processes and improve operational efficiency.
• Monitor and analyze the effectiveness of SOPs and suggest improvements as necessary.

3. Training and Compliance

• Develop and deliver training programs to ensure all employees are familiar with and adhere to SOPs.
• Ensure compliance with SOPs through regular audits and inspections.
• Provide support during external audits and regulatory inspections.

4. ISO 27000 Implementation

• Develop and implement ISO 27000 standards within the organization, ensuring compliance with information security management practices.
• Work closely with relevant teams to integrate ISO 27000 standards into existing SOPs.
• Conduct risk assessments and implement controls to mitigate information security risks.
• Lead internal audits and ensure continuous improvement of ISO 27000 compliance.

5. Documentation and Reporting

• Maintain an organized repository of all SOPs and related documents.
• Prepare and present reports to senior management on SOP compliance and effectiveness.
• Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.

Job Requirement

SKILL AND EXPERIENCE

Knowledge

• Understanding of process management, internal control, TQM, and risk management.
• Knowledge of industry regulations, compliance standards, and best practices.

Skills

• Strong analytical skills to identify process gaps, risks, and opportunities.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Detail-oriented mindset with proficiency in process mapping, data analysis, and project management tools.

Experience

• Bachelor‘s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• Proven experience in process management, internal control, TQM, and risk management.
• Certification in process management, quality management, or risk management (preferred).

WHY YOU WILL LOVE JOINING US?

FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!