Student Affairs Officer (in charge of student management)

Job Description

The duties and responsibilities of Student Affairs Officer include but is not limited to:

• Entry data, manage student data, update status/personal information of students (enrolled, defer, terminated, IELTS certificate…) on SLCM system, SIS, HEMIS and other systems if needed;
  Handle student requests on SLCM system.
• Coordinate with program assistants, examination officers for management of student status, updating student status on SLCM system;
  Receive and handle student requests, advice students, parent on study deferral, program transfer, ex-matriculation, drop out, study expulsion and issue relevant decisions;
  Understand VGU's examination regulations to consult for students effectively.
• Plan and carry out enrolment procedure;
• Stay current with relevant laws, regulations of the Ministry of Education and Training according to the related work area;
• Respond to incoming calls/ emails from students and parents to handle their requests, answer questions and inquiries, provide information and consultation related to the student services;
• Prepare statistics, reports, official letters related to student statistics for partner universities, MOET, Binh Duong provinces, HCMC, local authority and other organization;
• Support events of ASA such as Entrance Exam, Opening & Graduation Ceremony, Orientation week.

Job Requirement

1. Qualification: Bachelor's in educational management or related fields

2. Experiences: 

• At least 2 years of working in student affairs or in higher education 

3. Knowledge:

• Deep knowledge in student affairs, education, psychology, statistics 

4. Skills

• Fluent in both oral and written English, fluently use English in discussions/meetings and prepare English report;
• Excellent in MS-Office softwares (Word, Excel, PPT,…);
• Good communication, problem solving;
• Strong customer service skills, creative, initiative, can-do attitude;
• Able to work in a team as well as independently.

5. Behaviours required

• High responsible and professional
• Open, willing to collaborate and learn new things