The primary responsibility of the Outlet Supervisor for The Grand Ho Tram Strip is to supervise the day to day operations. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision for The Grand Ho Tram Strip.
Responsibilities
Greets and welcomes all guests in a pleasant and professional manner.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to include but not limited to health and safety.
Represent to attend daily briefing and responsible for outlet operation when absence of Managers
Must have the ability to work fast and multi-task.
Must be able to memorize guest orders and then deliver those orders accurately to the right guest.
Initiate conversation with guests about the property, events and promotions.
Effective problem solving skills to include the ability to collaborate with others.
Becomes familiar with hotel services in order to answer questions and provide guest assistances.
Maintain a clean, clear and organized work environment.
Perform side work duties as assigned.
Add – cash handling
Train the staff and supervise them in the performance of their duties.
Ensure adherence to all corporate core standards
Review daily arrivals to ensure proper handling of VIP's, return guests, groups, etc.
Provide personalized service to all VIP’s and SA guests.
Systematically conduct standards tests during shifts and communicate training and re-training needs to manager.
Job Requirement
Vocational School Certificate is required.
Must be able to perform basic mathematical computations.
Must be able to initiate and engage in conversation in a professional and friendly manner.
Outgoing and gregarious personality is required.
Must be able to work any shift any day.
Must present a well-groomed appearance.
Good knowledge of food and beverage is required.
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally. English is required. Bi-lingual is preferred.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
